Returns Policy

Return Period

Our return policy extends to 30 days from the date of delivery. After this period has elapsed, we are unable to offer returns or exchanges. This policy ensures both customer satisfaction and our ability to maintain quality control of returned items.

Eligible Returns

We accept returns on products that:

• Were shipped directly from Coast Bikely
• Are in their original condition
• Have not been assembled (for bicycles)
• Include all original packaging and accessories
• Are accompanied by the original proof of purchase

Returns are accepted in cases where:

• The item received is different from what was ordered
• The item has manufacturing defects
• The item arrived damaged
• The item doesn't match the advertised description

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Helmets and protective gear that have been worn or had their protective seals broken
• Clothing items that have been worn or had tags removed
• Custom-built or modified bicycles
• Personal care items
• Gift cards

Refund Process

Our refund process follows these steps:

1. Once we receive your return, we'll inspect the item and notify you via email
2. If approved, your refund will be processed to your original payment method
3. Credit card refunds typically appear within 2-5 business days
4. For other payment methods, processing times may vary

Please Note:

• Shipping costs are non-refundable
• Return shipping costs are the responsibility of the customer unless the return is due to our error
• For orders with multiple items, refunds will only be issued for returned items

Return Shipping

To return an item:

1. Contact us at ask@coastbikely.com to initiate your return
2. Pack the item securely in its original packaging
3. Include your order number and return reason
4. Ship to our store address:
   Coast Bikely
   23 Hopetoun St
   Hurlstone Park NSW 2193
   Australia

Damaged Items

If you receive a damaged item:

1. Document the damage with photos
2. Contact us within 24 hours of delivery
3. Email the photos to ask@coastbikely.com
4. Include your order number and description of the damage

Contact Us

For any questions about returns or refunds:

• Email: ask@coastbikely.com
• Phone: +61280062245
• Visit our store: 23 Hopetoun St, Hurlstone Park NSW 2193, Australia