Service Policy
Last updated: November 26, 2025
1. Service Overview
At Coast Bikely, we are committed to providing exceptional service for all your cycling needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: ask@coastbikely.com
- Phone: +61280062245
- Address: 23 Hopetoun St, Hurlstone Park NSW 2193, Australia
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM AEST
- Saturday: 10:00 AM - 4:00 PM AEST
- Sunday: Closed
3. Bicycle Service Options
3.1 Available Services
- Complete bike servicing and maintenance
- Frame and component repairs
- Wheel building and truing
- Drivetrain maintenance and replacement
- Brake system servicing
- Suspension servicing
- Custom bike builds
- Bike fitting services
3.2 Service Timeframes
Standard service timeframes:
- Basic service: 1-2 business days
- Standard service: 2-3 business days
- Comprehensive service: 3-5 business days
- Custom builds: 7-14 business days
4. Warranty Services
4.1 Standard Warranty
All new bikes purchased from Coast Bikely come with:
- 14-day satisfaction guarantee
- 12-month warranty against manufacturing defects
- 3-month warranty on all service work
- Lifetime frame warranty (manufacturer terms apply)
4.2 Extended Service Plans
Optional extended service plans include:
- 24-month comprehensive coverage
- Priority service booking
- Free basic adjustments
- Annual service discounts
5. Specialized Services
5.1 Custom Services
- Professional bike fitting
- Custom wheel building
- Performance tuning
- Electric bike servicing
- Vintage bike restoration
5.2 Additional Services
- Pre-purchase inspection
- Insurance assessment
- Transport packaging
- Mobile service (select areas)
6. Service Pricing
6.1 Assessment Fees
- Basic assessment: Free
- Comprehensive assessment: $40
- Professional bike fit: $150
6.2 Service Packages
- Basic tune-up: $89
- Standard service: $149
- Comprehensive service: $249
- Custom work: Quoted per project
7. Quality Assurance
Our commitment to quality includes:
- Factory-trained technicians
- Quality testing after service
- Use of genuine parts
- Service warranty
- Detailed service documentation
8. Service Booking
8.1 How to Book
- Contact our service team
- Describe service needed
- Receive initial assessment
- Schedule service appointment
- Approve service quote
8.2 Required Information
- Bike make and model
- Service history
- Current issues
- Preferred service timeline
- Contact details
9. Service Guarantees
We stand behind our work with:
- 3-month warranty on all services
- Satisfaction guarantee
- Professional workmanship
- Genuine parts and materials
- Transparent pricing
10. Policy Updates
Coast Bikely reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team.